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Good customer service is built on three main things: speed, clarity, and consistency. Nowadays customers can contact a company through different channels such as phone, messaging apps and email, and often tend to expect instant responses and round-the-clock availability, rather than waiting for the next working day or sitting in a phone queue. Handling their queries with precision and maintaining a high level of service is key to preserving a company's reputation. Providing c

At Mindrise we focus on practical, high-ROI applications of AI — not hype. As an IT Project Manager with 25 years of experience, and Managing Director of Mindrise, I was recently interviewed by The Digital Project Manager . The interview covered: • Using AI to reduce routine workload and free up time • Practical automations Mindrise designs for small businesses • Applying AI ethically and responsibly to enhance human performance A few key points from the conversation: Designi